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Quiz: close the sale, and after

Five questions on closing and what comes after. Pick an answer to see why it is right or wrong.

  1. 1.
    At meeting two, the client hesitates. What do you do?

    Not quite. That is pressure. Pressure leads to cancellations in the free look, and the free look does not fix a bad recommendation.

    Right. The client decides whether, and how much. Keeping enough money within reach is part of a sound plan.

    Not quite. Show the solution with its costs and limits against each goal. Leaving them out hides what the client must decide.

    Read again: End with a decision or a date, and ask "how much"

  2. 2.
    How should IRA money move to the new annuity?

    Right. A direct transfer avoids tax now. A 60-day rollover has strict rules.

    Not quite. A check to the client can mean withholding and tax. Never tell a client to withdraw or surrender first.

    Not quite. A 1035 exchange moves one annuity into another, or a life policy into an annuity. IRA money moves by transfer or rollover.

    Read again: Start the E-App, and move the money the right way

  3. 3.
    Compliance check reviewed a Fee-based product, not the Navigator pick. You work on commission. What do you do?

    Not quite. Not always. Here it reviewed a different product, so its flags did not describe the product the client would buy.

    Not quite. It is a preliminary review, and it is no approval. It still has to match the product you will put on the application.

    Right. Its flags describe the product it checked. They may not fit the one you will sell. A Fee-based product does not fit a commission agent.

    Read again: Pre-flight: Compliance check and the questionnaire

  4. 4.
    What do you tell the client about the free look?

    Not quite. Free-look rules vary by state and product, and the clock generally starts at delivery, not at signing.

    Right. Walk through it when the contract is delivered. The clock generally runs from delivery, not from the application.

    Not quite. Use the carrier's free-look steps and keep proof. Stopping payment or surrendering online is not the way.

    Read again: After the sale: deliver the contract, set the review

  5. 5.
    A client says a clear no. What goes in the client's note?

    Not quite. The next agent, or you in a year, will not know where you stand.

    Right. A clear no with its reason is a result. It tells you when and whether to call again.

    Not quite. The rate does not say why they said no.

    Read again: When there is no sale yet: the Follow-up schedule

You're done when you can answer all five without looking back.
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