Lesson 3 of 14 · Part 1 of 7
Their agenda first, in their words
Before any numbers, find out why they came and what worries them most.
Do it in Genius
All cases your client paperclip Paste a transcript Save as transcript & attach
Practice Client, 3 Nov 2026: a pasted talk of 6 lines gave 4 notes. The card's Records button then read 2 Records.
Open your clients in Genius (opens the app in a new tab)In the app: CRM → All cases
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1.
Say you sell insurance and how you are paid. Say this meeting is to understand their situation, not to sell.
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2.
Ask: "What is your goal for today? What bothers you most?" Then stay quiet and write down every word. Cover the worry first.
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3.
Save their words on the card with Save Note. Or click the paperclip, Paste a transcript, then Save as transcript & attach.
After you save, the chat box fills with: Analyze the transcript and suggest the next steps. Click the send arrow. It saved four notes for the Practice Client, each with Undo.
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4.
Ask what anyone else has proposed to them, and what they think of it. Save the answer in a note.
The paperclip menu also has Upload a recording. It takes audio files such as mp3, m4a or wav.