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GrantAI, the help button, or the Video Course?

GrantAI helps you work a client's case. The help button and Get Help answer questions about the app. The Video Course teaches the screens at your own pace.

Do it in Genius

Get Help Live chat

Practice Client, 3 Nov 2026: Get Help shows Call us, Live chat and a LIVE Masterclass. It runs Wednesdays at 11:00 AM Pacific time.

Open Get Help in Genius (opens the app in a new tab)

In the app: profile menu → Get Help

  1. 1.

    Open your client's card. GrantAI is the chat on the right, with an Ask GrantAI box and a line of suggestions.

    Complete the client's profile first, then ask GrantAI to compare options. You make the recommendation: record it and explain why.

  2. 2.

    Click the help button in the corner. Scout gives quick answers, and Email reaches the support team.

    Use it for a billing question or a screen that will not load. Get Help also has Live chat, Call us and a weekly live Masterclass. Case questions go to GrantAI.

    The help button window: Scout for instant answers, and Email. (opens full size in a new tab)
  3. 3.

    Learn the screens at your own pace in the Video Course. Start with Getting Started, then AI Tools.

    Then repeat each video on a practice client you create: 66, Texas, $150,000.

  4. 4.

    Next level: already use ChatGPT or Claude? The Annuity MCP page shows how to connect it to Annuities Genius.

    In the profile menu, find AI Apps. Connecting gives the tool your clients, quotes and case notes: ask your IMO first.

You're done when you know where to take a client question and where to take an app question.
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