Lesson 12 of 14 · Part 3 of 5
One question that changed the advice
A client with three annuities wanted growth, not income. Midway through the call the agent asked one more question, and the advice turned.
Do it in Genius
All cases your client pencil Goals & Objectives Update Client
Practice Client, 3 Nov 2026: Generate Income reads "Reliable paychecks you can't outlive". Growth & Accumulation reads "Long-term growth, limited market risk".
Open your clients in Genius (opens the app in a new tab)In the app: CRM → All cases
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1.
The client held three annuities, most bought for income. He wanted growth instead, not more income.
In Genius: a case like his would read Growth & Accumulation under Goals & Objectives. Practice Client's reads Generate Income.
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2.
The agent followed that goal first. He named the exit charge, about 10%, and advised waiting for the next contract anniversary.
In Genius: More, then Annuity replacement. GrantAI looks up the contract you name and shows its exit charge by year.
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3.
Then the agent asked: spend it, or leave it? The client planned to spend it all. The goal turned from growth to income.
In Genius: click the pencil, set Goals & Objectives to Generate Income, then Update Client. Practice Client already reads it.
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4.
If the money will be spent, growth is only one way to get income. Compare it with spending principal, mortality pooling and income guarantees.
- Mortality pooling
- Part of lifetime income comes from a pool: early deaths help fund those who live long.
In Genius: price his income in the Income rider calculator. Then weigh liquidity, plus tax and exit costs.